Terms & conditions

These Event Terms govern your purchase of tickets for Back Then Festival (“the Organiser”, “we”, “us”). Tickets are sold through the Ticket Monkey platform; Ticket Monkey Ltd provides the booking service and charges any booking fee separately under its own Customer Purchase Policy.

1. Who you are buying from
Your contract for this ticket and event is with Back Then Festival, 2 McNeil House, Charlotte Avenue, Chichester, West Sussex, PO19 6DW (Company No. 16679463). We are the seller of, and are responsible for, the event and the ticket. Ticket Monkey Ltd operates the booking platform and is responsible only for the booking service and any booking fee it charges, as set out in its Customer Purchase Policy and Website Terms of Use.

2. Your ticket and the event
A ticket is a personal, revocable licence to attend Back Then Festival at Westgate Fields on 7th & 8th August 2027. The event details, line-up and running order are as described at the time of sale and may be subject to change. 

3. Prices and payment
The ticket price (face value) is set by us and shown before you pay. Ticket Monkey may add a separate booking fee, which is shown to you separately at checkout and is governed by Ticket Monkey’s terms, not ours. All prices are in pounds sterling (GBP) unless stated otherwise.

4. Delivery and admission
Tickets are issued electronically and accessed through the Ticket Monkey app or as an e-ticket / QR code. You must present a valid ticket for admission. Please keep your ticket secure; we are not responsible for tickets lost or shared due to your own error, though you should contact us if you have a problem. Doors open at 11:30 on Saturday and Sunday, upon arrival, a member of our security team will great you along with our gate staff, any bags will be checked and persons requiring ID will be id'd before entry. A member of the gate staff will give you the relevant wristband that accompanies your ticket. Do not remove your wristband during the festival, those found without a wristband may be removed from the festival. 

5. Age restrictions and ID
This event is open to all ages, under-18s are required to be with a responsible adult (21+). You are responsible for checking and meeting the age and ID requirements before buying. We may refuse entry, without refund, if you cannot meet them. Acceptable ID: Driving License, Passport or Pass ID, photocopies will not be accepted.

6. Refunds, cancellations and changes
As the seller, we are responsible for refunds relating to the event. If we cancel the event, you are entitled to a refund of the face value of your ticket. If we reschedule, your ticket will normally remain valid for the new date; if you cannot attend the new date, you may request a refund of the face value. Refunds are made to your original payment method without undue delay. The booking fee charged by Ticket Monkey is dealt with under Ticket Monkey’s terms.

All ticket sales are non-refundable. Once a ticket has been purchased, we are unable to offer a refund, exchange, or credit for any reason. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day cooling-off right does not apply to tickets for dated leisure events, so tickets are otherwise non-refundable. This does not affect your statutory rights, including under the Consumer Rights Act 2015.

7. If you cannot attend; resale
Tickets are for personal use and must not be resold for profit or transferred in breach of these terms. Tickets resold or transferred in breach may be cancelled without refund and entry refused.

8. Behaviour and your responsibilities
You must comply with the venue’s rules and the instructions of event staff, and behave in a way that is safe and respectful to others. We may refuse entry to, or remove, anyone who is abusive, intoxicated, or poses a risk to safety or the running of the event, without refund. Prohibited items:

• Glass bottles or containers
• Alcohol or soft drinks (empty reusable water bottles allowed)
• Large camping chairs & tables, large umbrellas, beanbags
• Sound systems, BBQs, generators
• Drones, fireworks, flares, smoke bombs
• Illegal substances, nitrous oxide, weapons
• Professional camera equipment without written permission
• Promotional or branded items without authorisation

Confiscated items will not be returned.

9. Health and safety
You attend the event at your own risk in respect of matters outside our reasonable control, and must follow all safety instructions. If you have accessibility requirements, contact us in advance at hello@backthenfestival.co.uk.

10. Our liability to you
Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your statutory rights that cannot be excluded. Subject to that, we are not liable for loss that is not reasonably foreseeable, or for matters outside our reasonable control. Our total liability to you in connection with a ticket will not exceed the face value you paid for it, except where the law requires otherwise.

11. Your personal data
We are the controller of personal data we use to run the event and manage your attendance, and we will handle it in line with our own privacy notice. Ticket Monkey processes ticket-sale data on our behalf as our processor, under its Data Processing Agreement, and processes some data as its own controller as described in its Privacy Policy. Our privacy contact: hello@backthenfestival.co.uk.

12. Complaints and contact
If something goes wrong, please contact us first at hello@backthenfestival.co.uk so we can put it right. For issues with the booking platform or your booking fee, contact Ticket Monkey at support@ticketmonkey.co.uk.

13. Governing law
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your home jurisdiction.