These Event Terms govern your purchase of tickets for your events from Coopers Lane PTA (“the Organiser”, “we”, “us”). Tickets are sold through the Ticket Monkey platform; Ticket Monkey Ltd provides the booking service and charges any booking fee separately under its own Customer Purchase Policy.

1. Who you are buying from

Your contract for this ticket and event is with Coopers Lane PTA, c/o Info-pta@cooperslane.org. We are the seller of, and are responsible for, the event and the ticket. Ticket Monkey Ltd operates the booking platform and is responsible only for the booking service and any booking fee it charges, as set out in its Customer Purchase Policy and Website Terms of Use.

2. Your ticket and the event

A ticket is a personal, revocable licence to attend your events at the event venue on the relevant event date and time. The event details, line-up and running order are as described at the time of sale and may be subject to change.

3. Prices and payment

The ticket price (face value) is set by us and shown before you pay. Ticket Monkey may add a separate booking fee, which is shown to you separately at checkout and is governed by Ticket Monkey’s terms, not ours. All prices are in pounds sterling (GBP) unless stated otherwise.

4. Delivery and admission

Tickets are issued electronically and accessed through the Ticket Monkey app or as an e-ticket / QR code. You must present a valid ticket for admission. Please keep your ticket secure; we are not responsible for tickets lost or shared due to your own error, though you should contact us if you have a problem. 

5. Age restrictions and ID

This event is 18+. You are responsible for checking and meeting the age and ID requirements before buying. We may refuse entry, without refund, if you cannot meet them. 

6. Refunds, cancellations and changes

As the seller, we are responsible for refunds relating to the event. If we cancel the event, you are entitled to a refund of the face value of your ticket. If we reschedule, your ticket will normally remain valid for the new date; if you cannot attend the new date, you may request a refund of the face value. Refunds are made to your original payment method without undue delay and within 14 days. The booking fee charged by Ticket Monkey is dealt with under Ticket Monkey’s terms.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day cooling-off right does not apply to tickets for dated leisure events, so tickets are otherwise non-refundable. This does not affect your statutory rights, including under the Consumer Rights Act 2015.

7. If you cannot attend; resale

Tickets are for personal use and must not be resold for profit or transferred in breach of these terms. Tickets resold or transferred in breach may be cancelled without refund and entry refused.

8. Behaviour and your responsibilities

You must comply with the venue’s rules and the instructions of event staff, and behave in a way that is safe and respectful to others. We may refuse entry to, or remove, anyone who is abusive, intoxicated, or poses a risk to safety or the running of the event, without refund.

9. Health and safety

You attend the event at your own risk in respect of matters outside our reasonable control, and must follow all safety instructions. If you have accessibility requirements, contact us in advance at Info-pta@cooperslane.org.

10. Our liability to you

Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your statutory rights that cannot be excluded. Subject to that, we are not liable for loss that is not reasonably foreseeable, or for matters outside our reasonable control. Our total liability to you in connection with a ticket will not exceed the face value you paid for it, except where the law requires otherwise.

11. Your personal data

We are the controller of personal data we use to run the event and manage your attendance, and we will handle it in line with our own privacy notice. Ticket Monkey processes ticket-sale data on our behalf as our processor, under its Data Processing Agreement, and processes some data as its own controller as described in its Privacy Policy. Our privacy contact: Info-pta@cooperslane.org.

12. Complaints and contact

If something goes wrong, please contact us first at Info-pta@cooperslane.org so we can put it right. For issues with the booking platform or your booking fee, contact Ticket Monkey at support@ticketmonkey.co.uk.

13. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your home jurisdiction.